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Frank and I have had associations with Realtors in several states, including the Roaring Fork Valley. When Erik Berg called, we had already spoken to multiple Realtors who wanted our business. The sincerity in his voice, his introduction that was not "pushy", along with his enthusiasm to find a home that was individualized to our standards and means, was a contrasting approach compared to other Realtors. Not knowing him, or his assistant, Melvena, "Mel" ,Taylor (who is Erik's mother), we were appreciative when they went above and beyond our expectations.
Erik and Mel worked with us on multiple levels, with patience, and a strong desire to do everything possible to locate a home that met our needs and fit our budget. They personally visited each home that my husband and I found on the internet. They took extra pictures and spent hours talking, emailing, and faxing information to us since we live in another state.
Erik and Mel truly wanted to find a home for us, rather than sell us a home. Another remarkable attribute of the team is that Erik has a natural talent for negotiating for the buyer. We have lost homes because the Realtor income from the sell drops if the negotiations are not more client driven. Mel is talented in organization, keeping track of time lines/deadlines, and writing contracts, which we found to be critical processes in buying a house. After the contract was completed, Erik continued to confirm that all aspects of the contract were met. Mel interviewed and found sitters for our home who are caring for our property until we move to CO. We consider them friends, rather than Realtors, because through the whole process of finding and buying a home, they always researched and satisfied our needs rather than theirs. In our opinion, Realtors like this are invaluable in their ability to work as a team to provide all possible services to buyers. We are grateful to know them, have collaborated with them, and are especially happy with the house they found and assisted us to buy . Words really cannot express our satisfaction with the entire process, which can be difficult with each step to finalizing the contract.
Sincerely, Frank and Christine Kroening
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